GENERAL TERMS AND CONDITIONS

1. DEFINITIONS

1.1. The definitions below will be applied to the General Terms and Conditions described herein, as well as to the Patient Agreement and Therapist Agreement:

Account: means a unique account created for the Client to access the Platform and its Services.
App: means the software program(s), provided by Mindly and downloaded by the Client on any electronic device from the App Store. Mindly provides two separate apps for Clients - one for Therapists (Mindly Therapist) and another to Patients (Mindly Therapy), all together referred to as app. App is accessible on any electronic device supporting iOS, Android platforms.
App Store: means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the App has been downloaded.
Booked Session: means Therapy session, except Trial Session, that the Client has booked from the available Subscription Balance.
Client: means the Patient,the Therapist and the Gift Card Buyer, all collectively referred to as the Client.
General Terms and Conditions (also referred as the Terms): means these terms and conditions that regulate Platform services for the Patient and Therapist. These general terms and conditions are additionally applied to the Patient Agreement and Therapist Agreement.
Gift Card: means a prepaid voucher with a specific monetary value issued by Mindly, which can be redeemed as part or full payment for Trial Sessions or Subscriptions on the Platform within a specific timeframe.
Gift Card Balance: means the remaining monetary value on a Gift Card that can be redeemed for a Trial Session or a Subscription.
Gift Card Buyer: means an individual or a business entity that purchases a Gift Card from Mindly. This person may either redeem the Gift Card themselves (if they are also the Patient) or gift it to someone else, who becomes the Patient.
Invitee: means a person who uses the Referrerʼs referral link and either (i) registers a new account on the Platform or (ii) already has an account but has not made any prior purchases or paid sessions on the Platform.
Invitee Discount: means a discount granted to an eligible Invitee under the Referral Program.
Mindly: means Mindly Europe OÜ, Estonian private limited company with registry code 16165140, which maintains and manages the Platform.
Payment Data: means any personal or financial information collected from a credit card, debit card or other payment method, including but not limited to a payment account number, card expiration date, also full name, address, state, zip code, telephone number, email.
Patient: means any natural person seeking mental health therapy, psychology, psychotherapy, psychiatry, counselling and/or advice from a Therapist.
Patient Agreement: means an agreement concluded between the Patient and the Therapist for conducting Therapy sessions.
Party/Parties: means Mindly, Patient and Therapist each of them separately as party or together as parties.
Platform: means App and Website together.
Payment Processing Providers: means third-party service providers that enable the acceptance of payments and management of Subscriptions.
Referral Program: means a promotional program offered by Mindly under which eligible Invitees may receive the Invitee Discount and eligible Referrers may receive the Referrer Bonus, subject to these Terms.
Referrer: means a registered Patient who shares a personal referral link through the Referral Program.
Referrer Bonus: means promotional credit granted to an eligible Referrer under the Referral Program.
Service (also referred as Therapy): means mental health therapy, psychology, psychotherapy, psychiatry, counselling, and advice sessions provided by the Therapist to the Patient(s) via the Platform (App or Website). The sessions are provided over a video conference or voice call that is incorporated within the Platform.
Subscription: means access to the Services offered on a subscription basis by Therapist to Patient. The period selected by the Patient during which s/he has access to the Therapy sessions by one of the selected Therapists can be chosen under the Account. A Patient can have several active subscriptions with different Therapists in parallel. Patients can see all the selected subscriptions and additional information about the subscription (subscription duration, number of sessions and price) under their Account.
Subscription Balance: means a balance of Therapy sessions available for booking. The subscription balance is automatically updated each time a Patient buys a Subscription or when a Therapy session has been booked.
Therapist: means a natural or legal person who has registered with Mindly Platform as a mental healthcare professional to provide Services to the Patients.
Therapist Agreement: means an agreement concluded between Mindly and the Therapist for providing Services to the Patients on the Platform.
Trial Session: means each first Therapy session purchased by a Patient from a Therapist with whom s/he has not previously had Therapy session(s).
Used Session: means a Therapy session that is completed, and the Patient has attended. Session is also considered as Used session if the Patient or Therapist has not appeared at the agreed time and has not rescheduled or cancelled the Booked Session on time.
Website: Means https://mindlyspace.com

2. GENERAL

2.1. Mindly operates the Platform. These General Terms and Conditions govern the use of the Platform, including the relationship between the Patient, Mindly and the Therapist.

2.2. Clientʼs access to and use of the Service is conditioned on Clientʼs acceptance of and compliance with these General Terms and Conditions.

2.3. The Patient represents that s/he is at least 18 years of age or of legal age in their place of residence if an adult is over 18 years of age in that jurisdiction, or if the Patient is considered a minor in his/her country, s/he has the permission of a parent or a legal guardian.

2.4. The Client is aware and agrees that his/her personal data will be processed in accordance with Mindly's Privacy Policy, which is available here: https://mindlyspace.com/privacy-policy. Mindly may change the Privacy Policy unilaterally.

2.5. The Client is aware and agrees that by using the App, s/he is also required to follow the relevant App Storeʼs own terms and conditions.

3. HEALTH DISCLAIMER

3.1. The services provided are not intended for emergency situations. If the Patient is experiencing thoughts of self-harm or harming others, or any other physical or mental symptoms indicative of a serious urgent condition or life-threatening emergency, it is advised to immediately visit the nearest hospital emergency department or call the appropriate emergency number without delay.

3.2. The Platform is not intended for the provision of clinical diagnosis requiring an in-person evaluation nor acute mental health crises requiring in-person treatment and you should not use it if you need any official documentation or approvals for purposes such as, but not limited to, court-ordered therapy.

3.3. The Platform is also not intended for any information regarding which prescription drugs or medication may be appropriate for you, nor provision thereof.

3.4. For the avoidance of doubt Mindly is not operating as a healthcare service provider.

4. ESTABLISHING AN ACCOUNT

4.1. To open an Account, the Client downloads the relevant App from the App Store or registers on the Website, enters an email address, chooses a password, and enters any additional data required by Mindly and agrees to the General Terms and Conditions.

4.2. Once the Account has been created, the Patient may search for and interact with Therapist profiles on the Platform, including by viewing a profile, saving it to favourites, or otherwise engaging with it (each such action, a “Profile Interactionˮ), and choose a Therapist to commence sessions with. When a Patient performs a Profile Interaction, the Platform may make certain limited information visible to the relevant Therapist, as set out in clause 4.8.

4.3. To log in to the Platform, the Client must use the e-mail address and password used when registering the Account.

4.4. The Client may not disclose his/her password to third parties. If the password becomes available to a third party, the Client is obliged to change it immediately.

4.5. Actions performed on the Platform after entering the Client's email address and password upon entering the Account are treated as the Client's signature or consent. All applications, agreements and other documents confirmed or submitted by the Patient and Therapist on the Platform are binding on the Parties.

4.6. Therapists who wish to provide their Services through the Platform must have relevant professional training or be in the process of obtaining it, to conduct Therapy sessions. Therapists shall indicate their specialisation and area of expertise, approximate years of experience upon registration, comply with the ethical requirements applicable to the profession, and sign a separate Therapist Agreement with Mindly to use the Platform and provide the Service.

4.7. Therapists may use Profile Interaction data solely to assess patient interest and to initiate or respond to communication through the Platform. Use, storage or processing of such information outside the Platform, including for marketing, profiling, or direct contact with Patients is strictly prohibited. Any communication prior to the signing of a Patient Agreement does not constitute a therapeutic relationship and shall not be considered medical advice, diagnosis or treatment.

4.8. When a Patient performs a Profile Interaction with a Therapist's profile, the Platform may display to that Therapist: (i) the display name associated with the Patient's Account; and (ii) the specialisation and work direction filters selected by the Patient when searching for that Therapist. No other personal data, contact details or account information shall be disclosed through a Profile Interaction. By performing a Profile Interaction, the Patient acknowledges that the above-described information will be made visible to the relevant Therapist, who may initiate communication with the Patient through the Platform on that basis. Patients may report any inappropriate communication or misuse of this information to Mindly through the Platform or other available contact channels.

4.9. Patient who wishes to use the Services must be at least 18 years of age or of legal age in their place of residence if an adult is over 18 years of age in that jurisdiction, or if the Patient is considered a minor in his/her country, s/he must have the permission of a parent or legal guardian.

4.10. The Client ensures that s/he provides accurate, current, and complete information about themselves upon registration and use the Account management tools provided to keep Client data, including contact address, any Payment data accurate, current and complete.

5. SERVICE PROVISION

5.1. The Platform acts as a bridge between the Therapists and Patients, facilitating Therapists in providing their professional services while allowing Patients to access convenient and confidential mental health counselling from these Therapists. For the sake of clarity Mindly does not offer any Therapy sessions and is not responsible for these. Mindly only offers a digital platform that allows Patients and Therapists to establish contact with each other to book and conduct Therapy sessions. The Platform for Therapists is meant for receiving orders for Therapy sessions, conducting the Therapy sessions, and managing their Services on the Platform.

5.2. To use the Services of a selected Therapist via the Platform, the Patient is required to sign a separate Patient Agreement with the Therapist, in addition to accepting the General Terms and Conditions.

5.3. Following the booking of a Trial Session and the signing of the Patient Agreement pursuant to Section 5.2, the Platform will notify the Patient of the option to transfer information previously provided on the Platform to the selected Therapist prior to the Trial Session.

5.3.1. The transfer of such information requires the Patient's explicit consent, provided in two stages: (i) upon receiving the notification, the Patient confirms their willingness to share; and (ii) after reviewing the full list of information to be transferred, the Patient confirms the transfer. Information will be shared with the Therapist only after both confirmations have been provided.

5.3.2. Prior to the second confirmation, the Patient may review and update the information to be transferred. Updated information will be shared with the Therapist only upon the Patient's subsequent confirmation.

5.3.3. The Patient may decline to share at either stage of the consent process without any impact on the Trial Session.

5.4. Every Patient is granted one Trial Session with each Therapist s/he has not previously engaged with. The payment for the Trial Session must be made in advance by the Patient. Following the Trial Session, the Patient has the option to purchase a Subscription for further sessions with the same Therapist. Please note that the Subscription is exclusively valid for sessions with the chosen Therapist.

5.5. The Patient can book a Therapy session up to 8 (eight) weeks in advance.

5.6. Therapy sessions are provided only via video conference or audio call on the Platform between the Therapist and Patient(s). The Therapy sessions may be one-on-one sessions or as couplesʼ sessions or other group sessions.

5.7. The sessions are not recorded or summarised in any way on the Platform.

5.8. The length of one Therapy session is indicated on the Platform.

Rescheduling

5.9. Patients and Therapists have the flexibility to reschedule Booked Sessions unlimited times throughout the Subscription period and even after the Subscription period ends. For the sake of clarity, upon cancellation of the Subscription, as described in the clause 6.5, if the Patient cancels any Booked Sessions associated with that Subscription beyond the Subscription period, those Booked Sessions will be lost.

5.10. Patients may reschedule their Booked Sessions up to 24 hours in advance. Therapists are permitted to reschedule up to 72-hour after the commencement of the Therapy session.

6. SUBSCRIPTIONS

Subscription period

6.1. Mindly offers the following Subscription plans for the Patients on the Platform:

6.1.1. Monthly Subscription includes 4 (four) Therapy sessions. The Subscription will be renewed automatically each month by adding 4 (four) new Therapy sessions with the chosen Therapist to the Subscription Balance;

6.1.2. Quarterly Subscription includes 12 (twelve) Therapy sessions. The Subscription will be renewed automatically after every 3 (three) months by adding 12 (twelve) new Therapy sessions with the chosen Therapist to the Subscription Balance;

6.1.3. Bi-annual Subscription includes 24 (twenty-four) Therapy sessions. The Subscription will be renewed automatically after every 6 (six) months by adding 24 (twenty-four) new Therapy sessions with the chosen Therapist to the Subscription Balance.

6.2. The Patient will be paying in advance on a recurring and periodic basis (monthly, quarterly or bi-annually) for the whole Subscription period, depending on the type of Subscription plan the Patient selects when purchasing the Subscription.

6.3. The Patient can manage all its Subscriptions and check their Subscription Balance, Booked Sessions, Used Sessions as well as invoices and payments under the Account any time.

6.4. All unbooked sessions expire within the applicable billing cycle according to the chosen Subscription plan. Any unbooked Therapy sessions left under the Subscription Balance will not roll over or be eligible for use after the Subscription period ends and these sessions will be lost once the Subscription renews automatically. For the avoidance of doubt, a Booked Session is not considered unused Therapy session, therefore if the Patient books a Therapy session before the end of Subscription period (e.g. on the last day of the Subscription period) according to the clause 5.4 above, then the Patient can still use that Booked Session and it will not be lost.

Cancellation of the Subscription

6.5. Patients may cancel the Subscription plan at any time on the Platform under the Subscription. The Subscription must be cancelled before it renews in order to avoid the next billing cycle. The Patient will not receive a refund for the fees already paid for the cancelled Subscription period, including if cancelled automatically due to failed billing (clause 6.7), and the Patient will be able to access the Service until the end of his/her current Subscription period or until all Booked Sessions are completed, whichever is latest.

6.6. Patients may postpone the next scheduled billing date for their Subscription by 1 (one) or 2 (two) weeks. The current billing period, including the expiry date of any unbooked sessions in the Subscription Balance, is extended accordingly to the postponed billing date. Booked Sessions are not affected by the postponement.

6.6.1. The maximum number of billing postponements available to the Patient within a single billing period is as follows: (i) 1 (one) for a Monthly Subscription, (ii) 2 (two) for a Quarterly Subscription, and (iii) 3 (three) for a Bi-annual Subscription.

6.6.2. Once a billing postponement is used, the count resets at the start of the next billing period. Unused postponements do not carry over to subsequent billing periods.

6.6.3. Patients may request a billing postponement through the Subscription settings on the Platform. The postponement must be requested before the current billing date. If the postponement limit for the current billing period has been reached, the option will not be available until the next billing period begins.

Billing

6.7. Mindly uses Payment Processing Providers for the payment transactions on the Platform. Payments will occur automatically once the Subscription plan renews, except for the first Trial Session.

6.8. Should automatic billing fail to occur for any reason, then the Subscription will not be renewed for the next period and will be automatically cancelled.

6.9. Patients will be notified via Platform should the Subscription fees be changed by the Therapist on the Platform. This shall give the Patient an opportunity to cancel the Subscription plan and avoid future automatic Subscription renewal based on the new fee.

Refunds

6.10. If the Trial Session is cancelled by the Patient or Therapist, the funds will be automatically refunded to the Patient.

6.11. Any Used Sessions, where the Therapist did not show up, after at least 15 minutes from the start of the Session, will be refunded to the Patient upon their request, given that such a request was submitted by the Patient to Mindly no later than 72 hours after the start of such Session.

6.12. If the Patient is not fully satisfied with the Therapy session received, then certain refund requests for Trial Sessions and Therapy sessions under the Subscriptions may be considered by Mindly on a case-by-case basis and granted at the sole discretion of Mindly.

6.13. Any unused and upcoming Booked Sessions will be refunded to the Patient if the Account will be closed by Mindly according to the clause 11.4.

7. GIFT CARDS

Purchase and Activation of Gift Cards

7.1. Gift Cards are available for purchase through the Platform. The Gift Card Buyer may buy Gift Cards in various denominations that are represented on the Platform.

7.2. After the purchase, the Gift Card Buyer will receive a confirmation email with details on how to gift or use the Gift Card.

7.3. Gift Card Buyers are eligible for a refund within 14 days of purchasing a Gift Card. The refund will be processed as a direct refund to the Buyerʼs bank card, which was used to make the purchase of the Gift Card, given that the Gift Card has not yet been activated.

7.4. A Gift Card (before its activation) may be transferred or gifted by a Gift Card Buyer to another person, who becomes the Patient after activation of the Gift Card.

7.5. Activation of the Gift Card occurs at the first use by a Patient. Once activated, the Gift Card is linked exclusively to that Patient and cannot be transferred.

Usage and Expiration

7.6. Gift Cards are valid for 12 months from the date of purchase. Any unused balance on the Gift Card after the expiry date is no longer available and cannot be refunded or extended.

7.7. A Gift Card may be used as part or full payment for Trial Sessions or Subscriptions, subject to the available Gift Card Balance.

7.7.1. Patients may redeem the Gift Card partially. The remaining Gift Card Balance will remain valid until fully used or expired.

7.7.2. If the full price of a Trial Session or a Subscription cannot be covered by a Gift Card, Patients may pay the difference by a cash surcharge.

7.8. Gift Cards cannot be combined with any other offers, discounts, or promotional codes.

7.9. Gift Cards cannot be used for purchasing another Gift Card.

Refunds

7.10. A refund of Trial Session or a Subscription which was purchased completely using a Gift Card (no cash surcharge) will be made automatically by topping up the same Gift Card Balance that was used to purchase it. The Patient will be able to use this Gift Card to buy Trial Sessions or Subscriptions in the future, as long as the Gift Card is valid.

7.11. A refund of Trial Session or a Subscription which was purchased partly by using a Gift Card and partly by a cash surcharge will be provided by first to replenishing the full original Balance of the Gift Card used. If the refund amount exceeds the full original Gift Card balance, the remaining amount is issued as a cash refund to the bank card of the Patient.

7.12. Refunds credited back to Gift Cards Balance cannot be exchanged for cash.

7.13. The unique Gift Card code must be kept secure. Mindly will not be liable for any lost, stolen, or unauthorised use of a Gift Card.

7.14. Mindly reserves the right to suspend or revoke any Gift Card issued under suspicious or fraudulent circumstances.

8. REFERRAL PROGRAM

Eligibility and Qualification

8.1. The Referral Program is offered for personal, non-commercial use only.

8.2. An Invitee is eligible only if they have not previously purchased any services or completed any paid sessions on the Platform, including those paid fully or partly using Gift Cards or other credits.

8.3. Mindly reserves the right to determine whether a referral qualifies and whether the Invitee meets the conditions. Self-referrals, multiple accounts, spam, posting links on coupon sites, and other abusive or fraudulent conduct are prohibited and may result in disqualification and forfeiture of benefits.

8.4. Mindly may modify, suspend, or terminate the Referral Program (including eligibility criteria, discount/bonus amounts, and expiration rules) at any time.

Invitee Discount

8.5. Eligible Invitees may receive a discount (the size of the discount is determined by the Platform and can be changed at will by the Platform) on the price of one Trial Session booked on the Platform, unless a different discount is explicitly shown in the App, in which case that discount will apply.

8.6. The Invitee Discount may only be used to purchase the Inviteeʼs first Trial Session on the Platform. It may be redeemed only once, regardless of Therapist chosen, and cannot be reused.

8.7. The Invitee Discount is applied automatically at checkout when eligible. It cannot be combined with Gift Cards or any other offers, discounts, or promotional codes, unless the Platform explicitly states otherwise. If multiple discounts are available for the same booking, only the highest discount will be applied unless the Platform explicitly states otherwise.

Referrer Bonus

8.8. For each valid referral, the Referrer may receive a promotional credit in the amount specified in the Referrerʼs account on the Platform. The Referrer Bonus is granted provided that the Invitee's discounted Trial Session becomes a Used Session and has not been cancelled, rescheduled, refunded, reversed, or charged back.

8.9. The Referrer Bonus is credited 72 hours after the scheduled start time of the Inviteeʼs Trial Session, provided the conditions above are satisfied, and becomes available immediately upon being credited.

8.10. The Referrer Bonus is promotional credit with no cash value, is not redeemable for cash, and is non-transferable. It may be used only to pay for services on the Platform and will be automatically applied to the next purchases of Trial Session or Subscription on the platform, until fully used, unless the Platform provides a selection mechanism.

Expiration

8.11. Invitee Discounts do not expire while the Referral Program remains active, unless the Platform explicitly states otherwise.

8.12. Referrer Bonuses expire 12 months after being credited. If the Referrer receives a new Referrer Bonus, the expiration date will be extended to 12 months from the date of the most recent Referrer Bonus credit.

Refunds

8.13. Refunds for purchases made using the Referrer Bonus will be processed in accordance with the Gift Card refund policy under clauses 7.10-7.12 of these Terms.

9. LIABILITY

9.1. Notwithstanding any damages that the Client might incur, the entire liability of Mindly and any of its suppliers under any provision of these Terms and the Client's exclusive remedy for all of the foregoing shall be limited to the amount actually paid by the Client through the Platform.

9.2. Mindly holds no liability for any harm inflicted upon Patients by the Therapists and/or vice versa. It is incumbent upon the Therapist to secure an appropriate education, training, experience, licence or certification in their field of operation, should such accreditation be necessary for the provision of the Service based on the applicable law to the Therapist.

10. RESTRICTING THE ACCOUNT

10.1. Mindly has the right to immediately block access to the Account or limit the use of the Services at its sole discretion, if:

10.1.1. Mindly suspects that a third party has gained unauthorised access to the Account;

10.1.2. Mindly has doubts about the Client's identity and Mindly has not been able to contact the Client to establish his identity;

10.1.3. the Client violates these General Terms and Conditions, the Patient Agreement, the Therapist Agreement or uses the Platform in any illegal way;

10.1.4. the Client has provided false or misleading information or has forged documents;

10.1.5. Mindly suspects that the Patient may be using stolen payment (credit/debit) card to pay for the Services on the Platform;

10.1.6. Client has opened a new Account even though Mindly had closed or blocked previous Account for the same Client.

10.1.7. If the Client engages in any fraudulent, deceptive, or unethical behaviour intended to manipulate, bypass, or undermine these General Terms and Conditions, the Patient Agreement, the Therapist Agreement or use the Platform in any unauthorised way.

11. CLOSING THE ACCOUNT

11.1. Mindly has the right to close the Account at its sole discretion and without notice, if:

11.1.1. The Client violates these General Terms and Conditions, the Patient Agreement, the Therapist Agreement or uses the Platform in any illegal way;

11.1.2. The Client has provided false or misleading information or has forged documents;

11.1.3. Mindly suspects that the Patient may be using stolen payment (credit/debit) card to pay for the Services on the Platform;

11.1.4. Client has opened a new Account even though Mindly had closed or blocked previous Account for the same Client.

11.1.5. If the Client engages in any fraudulent, deceptive, or unethical behaviour intended to manipulate, bypass, or undermine these General Terms and Conditions, the Patient Agreement, the Therapist Agreement or use the Platform in any unauthorised way.

11.2. The Client has the right to request the closure of the Account at any time. The details related to closing a Therapist Account are specified in the Therapist Agreement.

11.3. The Patient is aware that if the Subscription Balance is not zero at the time of closing according to the clauses 11.1 and 11.2, then the Patient will lose all Therapy sessions available on the Subscription Balance and Mindly is not obliged to compensate them.

11.4. Mindly may close the Account at any time without good reason, by notifying the Patient in writing or in a form that allows for a written reproduction at least 10 (ten) business days in advance.

12. NOTICES

12.1. All notices between the Parties must be submitted in writing and sent via the Platform to the other Party, unless the Patient Agreement or Therapist Agreement provides otherwise.

12.2. The notice is deemed to have been delivered to the other Party if it has been sent to the Party via the Platform communication channel and the system has confirmed that the message was successfully sent and the Party has had the opportunity to read it, however the notification is considered received by the Party if 24 (twenty-four) hours have passed since it was sent by the Party.

13. MISCELLANEOUS

13.1. These General Terms and Conditions shall be governed by the laws of the Republic of Estonia. If any dispute arising from or related to the Terms cannot be resolved through negotiations, then it shall be settled in the Harju County Court as the court of first instance.

13.2. If the Patient is a consumer of the European Union, the Patient benefits from the mandatory provisions of the laws of the country where the Patient lives.

13.3. To develop, improve, add, modify, discontinue, or eliminate aspect(s), features or functionality of the Services from time to time for any reason including without limitation for purposes of compliance with applicable laws and regulations, to effect improvements in security and functionality, to correct errors, or for any other purposes Mindly has the right to make unilateral changes to these Terms. If a revision is material, then Mindly notifies the Clients within reasonable time in advance via email, through the Platform or through any other reasonable means.

13.4. If any provision of the General Terms and Conditions shall, in whole or in part, be determined to be invalid, unenforceable, or void for any reason, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect. The Parties shall use their best endeavours to replace such invalid, unenforceable or void provision with a new valid and enforceable provision.

13.5. Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a Partyʼs ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

13.6. Therapists are not allowed to provide any referrals or recommendations to other Therapists, specialists or healthcare professionals who are not on the Platform.

13.7. In all matters not regulated by the Terms, the Parties are guided by laws, good manners, established customs and practice.

13.8. These General Terms and Conditions have been written in English. If any discrepancies arise due to translation, the English version shall prevail.